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a. The duties of Service Manager (Planning)
shall include:
• Providing the Directorates with analysis,
recommendations and support on all matters relating
to Human Resources Development;
• Contributing to the provision of human
resources planning of the Directorates;
• Keeping up-to-date a personnel information
database for the two Directorates;
• Ensuring and collaborating in the preparation
of Schools’ and Colleges’ Business
Plans and providing the necessary support for
Colleges and schools to achieve their targets
as specified in their Business Plans;
•
Developing systems and procedures for planning
and controlling human resources development for
the sector;
• Collaborating in the management and
development of the department through the creation
of an Operational Plan for Colleges and schools
consistent with Government’s direction
in the field of education, development, implementation
and review of practices, procedures and performance
standards, ensuring appropriate and effective
records systems, and in particular take a lead
role in evaluation, and where appropriate implementation
and maintenance, of computerised HR information
systems;
• Contributing to the development of professional
competencies, multi-skilling and career development
for staff within the Directorates, Colleges and
schools;
• Developing, executing, monitoring and
evaluating the administration of sound human
resource policies, procedures and processes consistently,
ensuring that quality objectives are met and
that the Maltese legal requirements are complied
with;
• Participating in headcount reviews to
ensure a continued availability of a competent
workforce;
• Developing, administering and reviewing
appropriate HR reports to include, but not limited
to, headcounts status and other reports;
• Ensuring succession planning and talent
management.
b. The duties of Service Manager (Recruitment) shall include:
• Participating in the provision of effective
and efficient human resource development (classification,
recruitment, promotion and training) within the
DQSE and DES;
• Assisting in the determination of appropriate
sectoral manpower level relating to the overall
requirement of the sector, including the liaison
with College Principals, Heads of School and
other personnel to forecast, plan and satisfy
in time manpower needs and staffing requirements;
• Drafting, processing and issuing of
calls of applications;
• Contributing to the periodic organizational
reviews; undertaking job designs, job classification,
job description, job inspection, and ensuring
that career progression plans are maintained;
• Designing, developing, participating
and implementing effective recruitment strategies,
procedures and practices that aim at having clear
plans and policies regarding retention and career
progression, as well as attracting and retaining
the highest qualified candidates and maximizing
return on recruitment investment;
• Reviewing staffing structures, levels
of positions, and line responsibilities, including
evaluation of positions to determine appropriate
levels;
• Keeping and updating HR policies, procedures,
rules and regulations, employment terms and conditions
and the Staff Handbook;
•
Developing improved selection techniques, methods
and modes for recruitment;
• Compiling and processing as necessary
information regarding the employment of staff
in non-State schools.
c. The duties of Service Manager (Performance
Appraisal) shall include:
• Monitoring staff development and utilization,
identifying variances;
• Ensuring that corporate human resources
policies issued by the Management and Personnel
Office are effectively implemented as appropriate
in the Directorates;
• Contributing to the development, consultation,
and implementation of the Directorates’ human
resources policies and procedures as required;
• Auditing the utilization of funds that
are devolved to State Colleges and schools in
accordance with the implementation of the Colleges
and Directorate’s Business Plan;
• Participating in the implementation
of measures to provide links between Directorates,
College and schools relating to training and
manpower development and to ensure the optimum
utilization of personnel within the sector;
• Keeping and updating records of all
staff, including their training history, organising
and coordinating in-house and external training
programmes and administering pre- and post-training
evaluation;
• Implementing, maintaining and reviewing
a performance management framework which facilitates
goal setting, informs performance development
planning and provides a sound basis for performance
appraisal for all staff;
• Maintaining employee discipline;
• Managing, leading and developing a team
of HR personnel to carry out routine and ad hoc
functions ensuring that quality, efficiency and
compliance objectives are met.
d. The duties of Service Manager (Customer and
Staff Support) shall include:
• Coordinating and managing an effective
customer and staff support service to all service
users of the education system including educators,
other personnel, students and parents;
• Through surveys and meetings listening
to issues and problems voiced by staff, and proposing
policy and administrative procedures to address
concerns;
• Ensuring that communications to and
from Colleges and schools located in the region
are actively and effectively dealt with;
• Establishing and maintaining effective
mechanisms for communication, liaison and negotiation
with relevant external organisations on Human
Resources Development;
• Communicating policy/procedure changes
and updates to all staff on a regular basis;
•
Coordinating the management of various modes
of communication including telephone system,
e-mail, free phone, etc., to enable quick and
efficient access for complaints and concerns;
• Ensuring an effective customers complaints
and appeals procedures;
• Acting as communication channel between
management and employees to ensure exchange of
information, and conduct staff information sessions;
• Overseeing the maintenance of all HR
aspects in the Directorates’ websites;
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